Waddesdon Surgery

Updated 29 April 2026

Date of inspection: 14 May 2026

Waddesdon Surgery is a GP practice and delivers services to approximately 5,600 patients under a contract held with NHS England.

According to the latest available data, the ethnic make-up of the practice area is approximately 89.7% White, 4.5% Asian, 2.8% Mixed, 2.6% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused inspection. We undertook this inspection due to the length of time since our last inspection. We assessed 10 quality statements from across all 5 key questions. This inspection considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

• SAFE: Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

• EFFECTIVE: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

• CARING: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. This was reflected in the patient survey we reviewed.

• RESPONSIVE: People could access care, treatment and support when they needed it. Patient feedback regarding access was consistently above national averages. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.

• WELL-LED: The practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 29 April 2026

As part of our inspection, we reviewed feedback from people who used the practice to understand their views and experience. This included speaking with people using the practice at the time of our inspection and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed people were satisfied, especially regarding the ease of accessing services.

We received feedback from patients as a result of the practice sharing information and the direct website link to ‘CQC Give Feedback on Care’ to patients, which was positive. Patients gave examples of staff being kind and compassionate. Feedback highlighted examples of practice staff taking the time to provide exceptional levels of person-centred care, this included the reception team, dispensary team and the clinical team.

The practice promoted and monitored patient feedback that was collected via the NHS ‘Friends and Family’ Test results. We reviewed the most recent responses collected and verified from January 2026 (180 responses), February 2026 (164 responses) and March 2026 (171 responses). Using the combined responses from the last 3 months, 98% rated the service received at the practice as either ‘Good’ or ‘Very Good’. There was a patient participation group (PPG) which was growing in activity.

The PPG represented the views of people using the service. Representatives from the PPG described how they worked with the practice to make improvements, this included planning the community well-being health day in June 2026.