The Care Quality Commission
  • Doctor
  • GP practice

Hatfield Health Centre

Overall: Good read more about inspection ratings

The Heathfield Centre, Ash Hill Road, Hatfield, Doncaster, South Yorkshire, DN7 6JH (01302) 384200

Provided and run by:
Hatfield Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hatfield Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hatfield Health Centre, you can give feedback on this service.

19 December 2023

During an inspection looking at part of the service

We carried out a targeted assessment of Hatfield Health Centre in relation to the responsive key question. This assessment was carried out on 19 December 2023 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Requires improvement.

Safe - Good

Effective – Good

Caring - Good

Responsive – Requires improvement

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the

Hatfield Health Centre on our website at www.cqc.org.uk

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the assessment

This assessment was carried out remotely.

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • We found that the practice had begun to improve telephone access, however, this was not yet reflected in the GP patient survey data or some of the other sources of patient feedback.
  • The practice had not collected their own patient feedback and did not have a patient participation group.
  • The practice dealt with complaints in a timely manner and learned from them.

Whilst we found no breaches of regulations, the provider should:

  • Formulate an action plan to improve telephone access for patients.
  • Continue with their plans to recruit members to their patient participation group and receive feedback from patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

4 February 2020

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since our last inspection and information reviewed as part of our annual review of the service indicated there may have been some change to the quality of care provided.

This inspection focused on the following key questions: effective, responsive and well led.

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: safe and caring.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected

  • information from our ongoing monitoring of data about services and

  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with plans to improve childhood immunisation rates to meet WHO based national target of 95%.

  • Continue with plans to monitor the effectiveness of the new telephone system and patient access.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hatfield Health Centre on 14 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • Patients said they found it difficult to get through to the practice by telephone and sometimes there were long queues at the reception desk to make appointments and pick prescriptions up. They did tell us there was continuity of care and all patients had a named GP. Urgent appointments were available on the same day.

The areas where the provider should make improvement are:

  • Review procedures to guarantee all staff have access to appropriate up to date policies, procedures and guidance to carry out their role.

  • Review the provision of disclosure and barring service checks to ensure a timely response and gain an understanding of the disclosure and barring service update service.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice