The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Billington & Partners Heaton Moor Medical Centre

32 Heaton Moor Road, Heaton Moor, Stockport, Greater Manchester, SK4 4NX (0161) 432 0671

Provided and run by:
Dr Billington & Partners Heaton Moor Medical Centre

All Inspections

13 September 2013

During a routine inspection

We spoke with seven people, six of whom had attended for appointments with a doctor that day. They all spoke in very positive terms about the medical centre and the team of people who worked there. They told us that they were happy with the treatment they received from the doctors at the practice. They said; 'The doctors here are all very good' and 'The doctor knows me well and will always talk to me 'person to person'. No one talks down to me and so I feel really respected and at ease."

People said that they could get an appointment to see a doctor usually on the same day and if they wished to see a named doctor of their choice they could do so, but they might have to wait a few days. One comment we received was "but that's my choice and I'm happy with that." One patient said "If ever my daughter is unwell I can get in to see the doctor on the same day and that is very comforting to me as a mum."

Patients said that they felt that they were involved in decisions about their care and treatment.

We looked at the arrangements for safeguarding patients from abuse and found that the practice had put arrangements in place to ensure that they met the requirements for this for adults and children.

The premises were clean and in a good state of repair offering 19 consulting rooms to a large patient community.

We saw that arrangements were in place to ensure that appropriate checks and recruitment procedures were implemented.