Archived: The Energise Healthy Living Centre

Letter from the Chief Inspector of General Practice

This is a focused inspection of the Energise Healthy Living Centre on 30 September 2016 for three areas within the key question safe, effective and well-led. The evidence was reviewed at Lower Broughton Medical Practice.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 01 July 2016. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated requires improvement for providing safe services but rated good overall.

At the inspection on 30th September we found that required improvements had been made.

The practice has submitted to CQC, a range of documents which demonstrate they have now made improvements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Energise Healthy Living Centre on 01 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

• Review the security of the medical record storage room.

• Ensure that the practice has carried out audits which are continuously measured with improvements made after each cycle.

• Review the system for accepting verbal requests from certain patients for changes to warfarin dose.

• Review when practice meetings are held to maximise staff attendance.

• Review staff files to ensure appropriate identification has been checked and that the check has been documented prior to employment.

• Review the system for the vaccines fridge daily temperature check to ensure the fridge is being checked daily.

• Consider the need for the practice to have a defibrillator and ensure all staff are aware of the location of the oxygen.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice