Archived: Dr N Hayward and Partners Also known as Shipley Medical Practice

Updated 6 August 2018

Dr N Hayward and Partners, is located at Shipley Medical Practice, Alexander Road, Shipley, West Yorkshire, BD18 3EG. The practice provides services for 8,247 patients under the terms of a Personal Medical Services contract. The provider is a member of Affinity Care, an organisation that has a current membership of eight local GP practices. The practice building is accessible for those with a physical disability or mobility issues. In addition, the practice has on-site parking available for patients, with designated spaces for disabled patients who require them.

The practice population catchment area is classed as within the third most deprived areas in England, with a rating of one being the most deprived and ten the least deprived. The age profile shows that the practice is similar to the local and national average. Life expectancy of the practice population is similar than other GP practices in the NHS Bradford Districts Clinical Commissioning Group (CCG) and lower than the national average.

The National General Practice Profile states that 75% of the practice population is from a White British background.

Dr N Hayward and Partners is registered with the Care Quality Commission to provide; surgical procedures, diagnostic and screening procedures, family planning, maternity and midwifery services and the treatment of disease, disorder or injury.

The practice offers a range of enhanced local services including those in relation to:

• childhood vaccination and immunisation
• travel vaccinations
• Influenza and Pneumococcal immunisation
• Anti-coagulation clinics
• A range of clinics for chronic disease management including diabetes and asthma
• Joint injections
• Family planning including the fitting of coils and implants

As well as these enhanced services the practice also offers additional services such as those supporting long term conditions management including spirometry for lung conditions, ECG and blood pressure monitoring, advice and support for alcohol misuse, weight loss and social prescribing including help in accessing welfare benefits.

Allied with the practice is a team of community health professionals that includes health visitors, pharmacy support for those on multiple medications, midwives and members of the district nursing team.

The practice is accredited as a research practice and is a training practice supporting GPs and nurses in training.

There are two GP clinical partners and a non-clinical partner who is the Registered Manager.

The clinical team consists of seven GPs (two male, five female), one GP registrar (female) and two practice nurses (female). The provider also employs a prescribing pharmacist and two health care assistants. The administrative and reception team are supported by managers in risk and performance who are part of the Affinity Care Group. Affinity Care provide corporate and governance support for Dr Hayward and Partners and other member practices.

The practice appointments include:

• Pre-bookable appointments
• Extended hours available three mornings a week
• Urgent and on the day appointments
• Telephone consultations
• Home visits

Appointments can be made in person, via telephone or online.

Practice opening times are:

Monday - 8am to 6.30pm

Tuesday – 8am to 6.30pm

Wednesday – 8am to 6.30pm

Thursday – 8am to 8pm

Friday – 8am to 6.30pm

Access to weekend appointments is available through local ‘hub’ arrangements for patients that need them.

Out of hours care is provided by Local Care Direct, reached by dialling 111.

The previously awarded ratings are displayed as required in the practice and on the practice’s website.

Updated 6 August 2018

This practice is rated as Good overall. (Previous rating June 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr N Hayward and Partners on 7 June 2018 as part of our inspection programme.

At this inspection we found:

• The practice had a range of systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. However, we saw that occasionally, this approach was not consistently followed.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice had made a number of improvements as a result of patient feedback.
• Complaints were managed effectively with an open and transparent approach. We saw that apologies were made and improvements to patient care implemented as a result.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The provider received positive feedback from the staff who worked there. We saw that there was effective leadership and strategic planning. People felt valued and listened to.
• The provider worked effectively with other partners to provide a range of high quality services to meet the needs of their population.

The areas where the provider should make improvements are:

• Review and improve the arrangements for supporting locum doctors.
• Implement a written staff vaccination policy across the practice to be assured that all relevant staff have been offered the appropriate immunisations in line with national guidance.
• Take action to develop a comprehensive and systematic risk assessment across the operation of the practice. This would include building safety and potential risks posed to staff and members of the public; to be assured that health and safety matters are appropriately identified and acted upon.
• Take action to improve the documented learning and review of significant events across the practice.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 6 August 2018

Updated 6 August 2018

Updated 6 August 2018

Updated 6 August 2018

Updated 6 August 2018

Updated 6 August 2018