Background to this inspection
Updated
8 April 2019
Ross Road Medical Centre is located in a converted detached house in a small town in Berkshire. It holds a General Medical Services (GMS) contract to provide primary medical services to approximately 3,250 registered patients.
Care and treatment is provided by three GPs; one male partner, who is also the managing partner and two female GPs. They are supported by two practice nurses (both part time) and one health care assistant. There is a team of administration and reception staff. The two partners also work as GP trainers at a larger local practice nearby.
The practice has a lower proportion of patients over 50 years of age and higher than average proportion of registered patients in the age groups: 0 to 4 years and 25-49 years compared. The practice serves a population which is slightly more affluent than the national average. However, more deprived than the local average.
The practice takes an active role within the East Berkshire Clinical Commissioning Group (CCG) to develop services in the area.
The practice has opted out of providing out-of-hours services to its own patients. There are arrangements in place for patients to access care from an out-of-hours provider via 111.
We visited the practice location at Ross Road Medical Centre 85 Ross Road, Maidenhead, Berkshire, SL6 2SR.
Ross Road Medical Centre is registered with the CQC to provide:
Treatment of disease, disorder or injury
Family Planning
Maternity and midwifery services and
Diagnostic and screening procedures
Updated
8 April 2019
We carried out an announced comprehensive inspection at Ross Road Medical Centre on 12 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was a focus on using audit to improve outcomes. The practice had completed 30 audits in the last year.
Whilst we found no breaches of regulations, the provider should:
- Improve the identification of carers to enable this group of patients to access the care and support they need.
- Monitor the changes made on the day of inspection to ensure they are effective and sustainable.
- Review the process of following up invitations to attend cancer screening to improve uptake of these screening programmes.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care