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PnS Domiciliary Services Good

Inspection Summary


Overall summary & rating

Good

Updated 17 September 2019

About the service

PnS Domiciliary Services is a domiciliary care service which provides personal care support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection on 4 and 5 September 2019, there were 22 older people and younger adults using the personal care service.

People’s experience of using this service and what we found

The risks to people in their daily lives were assessed and mitigated, which reduced the risk of avoidable harm. Systems were in place which were designed to reduce the risks of abuse. There were sufficient numbers of care workers to ensure people’s care visits were completed. Recruitment of care workers was done safely. Some people who used the service required assistance with their medicines, this was done safely. The service had systems to learn from incidents to reduce the risks of reoccurrence.

People received care and support from care workers who were trained to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people required support with their health and diet, these needs were assessed, planned for and met.

People received a caring service. People’s rights to dignity, privacy and independence were promoted and respected. People’s choices were listened to and acted upon.

People’s individual needs were assessed, planned for and met. People’s decisions about how they wanted to receive their care were listened to and used in the planning for their care, including their end of life decisions. There was a complaints procedure in place.

The service had systems to assess and monitor the service people received. This helped the provider and the registered manager identify shortfalls and address them quickly. People’s views about the service provided were valued and used to drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 5 December 2018). There was a breach of Regulation 12: Safe care and treatment of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, relating to the safe management of medicines. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for PnS Domiciliary Services on our website at www.cqc.org.uk.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 September 2019

The service was well-led.

Details are in our well-Led findings below.