Ferryview Health Centre GP Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as requires improvement. We found that the provider was failing to assess need and deliver evidence-based care and monitoring and improving outcomes were in breach of regulation 12 (safe care and treatment) and regulation 17 (good governance) of the Health and Social Care Act 2008. At this assessment, the rating has changed to good, and there were no breaches of regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure patient’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Feedback from patients using the service was positive. Patients felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs. Reception staff were aware of the needs of the local community. Reception staff used digital flags within the care records system to highlight any specific individual needs, such as the requirement for longer appointments or for a translator to be present.

Staff checked patients health, care, and wellbeing needs during health reviews. Clinical staff used templates when conducting care reviews to support the review of people’s wider health and wellbeing. The provider had effective systems to identify patients with previously undiagnosed conditions. Staff could refer patients with social needs, such as those experiencing social isolation or housing difficulties, to a social prescriber.

We carried out searches on the practice’s clinical records as part of our assessment. In the large majority of cases, conditions were assessed in line with best practice. For example, we saw that all 577 patients with hypothyroidism (a condition whereby the body does not produce the right level of hormones) had thyroid function monitored in the past 18 months.

The service planned and delivered patients care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service routinely monitored patient’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The practice had either met, or was near to meeting, national targets for screening and immunisations. There was a clear system of follow up for those patients who did not attend. Practice staff were able to detail how they continue to encourage the uptake of both screening and immunisations by providing education to patients.

From the clinical notes we reviewed, we found that patients who used the service experienced positive outcomes as set out in legislation, standards, and evidence-based clinical guidance.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.