Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection on 24 May. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice had worked with a local children’s charity to identify and register homeless and other vulnerable young patients, for example those experiencing poor mental heatlh. The practice was proactive in monitoring the care of these patients and liaising with local support services. The practice registered patients to the address of the charity to ensure their medical notes and correspondence was coordinated.
The areas where the provider should make improvement are:
Ensure the complaints policy and responses comply with requirements of The Local Authority Social Services and NHS Complaints (England) Regulations 2009.
Ensure an up to date health and safety risk assessment of the premises is in place.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice