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Inspection Summary


Overall summary & rating

Good

Updated 13 December 2019

We carried out an announced comprehensive inspection at Scartho Medical Centre on 30 October 2019 as part of our inspection programme.

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

Are services at this location effective?

Are services at this location well led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Are services at this location safe?

Are services at this location caring?

Are services at this location responsive?

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups

.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw one area of outstanding practice:

  • The practice were proactive in supporting cancer screening programmes and encouraging patient engagement. They had achieved high rates of cervical cancer screening at the practice at 86.6% exceeding the 80% target for 2017/18. To achieve this the practice had four practice nurses trained to undertake cervical cancer screening. They had undertaken a promotional campaign in 2017 via social media. They provided early morning appointments and patients could book appointments online for cervical smears. They followed up non-attenders and put codes on the patient records, so these patients could be identified for opportunistic care. The practice had also achieved above local and national rates for breast and bowel cancer screening in 2017/18.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve processes for implementing National Institute for Health and Care Excellence (NICE) guidance for prescribing and the care and treatment of newly pregnant women on long-term medicines.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Updated 8 May 2015

The practice is rated as good for providing safe services. Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Lessons were learned and communicated widely to support improvement. Information about safety was recorded, monitored, appropriately reviewed and addressed. Risks to patients were assessed and well managed. There were enough staff to keep people safe.

Caring

Good

Updated 8 May 2015

The practice is rated as good for providing caring services. Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. Information to help patients understand the services available was easy to understand. We also saw that staff treated patients with kindness and respect, and maintained confidentiality.

Responsive

Good

Updated 8 May 2015

The practice is rated as good for providing responsive services. It reviewed the needs of its local population and engaged with the NHS England Area Team and Clinical Commissioning Group (CCG) to secure improvements to services where these were identified. Patients said they generally found it easy to make an appointment. However, some patients commented they found arranging an appointment could be challenging at times. Urgent appointments were available the same day. The practice had a range of facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand and evidence showed that the practice responded quickly to issues raised.

Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good