We carried out a review of the data available to us about The Strand Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Strand Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at The Strand Medical Centre on 4 and 8 December 2023. Overall, the practice is rated as good.
Safe - Good
Effective - Good
Caring - Good
Responsive - Good
Well-led - Good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Strand Medical Centre on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection in line with our inspection priorities.
How we carried out the inspection
This inspection was carried out in a way that enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
Our findings
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as Good overall.
We found that:
Whilst we found no breaches of regulations, the provider should:
We noted an area of practice that was outstanding;
The practice provided a transgender service in the locality, providing specialist care for this patient group. The practice had achieved a LGBT foundation ‘Pride in practice’ gold award. The provider’s assessment and treatment pathways had been adopted in 2020 as a national pilot for gender identity clinics as part of a specialised commissioning for transgender services. The provider had delivered training seminars about their LGBT provision in local secondary schools, a prison, local NHS Trusts, a sexual health service and a local council service.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care
This practice is rated as Good overall. (Previous inspection November 2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Oliver, Ferguson & Gozzelino known as Strand Medical Centre on 5 January 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw areas of outstanding practice in providing responsive services for people with protected characteristics under the Equality Act, and people who were in vulnerable circumstances or who had complex needs. For example:
The practice with the support of the clinical commissioning group (CCG) had set up a transgender clinic to support this group of patients to access appropriate and supportive healthcare locally. This specialist clinic had been set up to support both the practice’s transgender patients as well as those patients who were registered with other practices from theirs and the neighbouring CCG.
The practice offered all patients HIV testing to support early diagnosis and timely treatment and intervention. As part of this work the practice also offered training and learning sessions to GPs to enable them to normalise discussions around HIV testing.
The practice staff spoke five different languages (Italian, Spanish, Portuguese Hindi and Urdu) to support patients where English was not their first language.
The practice supported refugee families who had moved to the local area.
The areas where the provider should make improvements are:
A copy of the electrical wiring safety certificate should be supplied to CQC.
The practice should continue to monitor the effectiveness of the changes made to the systems supporting infection control and prevention.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
This is the report from our inspection of Dr Morris, Oliver, Ferguson & Gozzelino at the location the Strand Medical Centre which is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on the 11 November 2014 at the Strand Medical Centre. We reviewed information we held about the services including patients’ comments and spoke with GPs, staff and patients.
Dr Morris, Oliver, Ferguson & Gozzelino are rated as good overall.
Our key findings were as follows:
However, there were also areas of the practice where the provider could make improvements.
The provider should:
Chief Inspector of General Practice