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Forest Hill Group Practice Good

Inspection Summary

Overall summary & rating


Updated 5 March 2020

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: Effective, Responsive and Well-led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe and Caring.

You can read our findings from our last inspection by selecting the ‘all reports’ link for

Forest Hill Group Practice on our website at

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and requires improvement for responsive, and good for all population groups with the exception of working age people (including those recently retired and students) rated as requires improvement.

We rated the practice as good for providing effective services because:

  • Patients’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance.
  • There was evidence of quality improvement activity.
  • Staff were receiving regular appraisals.

We rated the practice as requires improvement for responsive services overall and across all the population groups because:

  • The results from the national GP patient survey were below local and national averages.
  • The practice had not undertaken their own patient survey.
  • The Patient Participation Group (PPG) members felt that the practice did not listen to them.
  • Patients continued to experience difficulties accessing the practice.

We rated the practice as good for providing well-led services because:

  • The practice leaders had a vision and strategy for delivering quality care.
  • Practice leaders looked after the safety and well-being of all staff at the practice.
  • There were clear lines of responsibility, roles and systems to support good governance and management.

The areas where the provider should make improvements are:

  • Review the accessibility of the complaints process.
  • Continue to monitor and review children attending for childhood immunisation and patients’ uptake for cancer screening.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

Inspection areas



Updated 29 March 2018





Updated 29 March 2018


Requires improvement


Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable