The Care Quality Commission
  • Doctor
  • GP practice

Ruston Street Clinic

Overall: Good read more about inspection ratings

Ruston Street, Bow, London, E3 2LR (020) 8980 1652

Provided and run by:
Ruston Street Clinic

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Ruston Street Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ruston Street Clinic, you can give feedback on this service.

21 June 2019

During an annual regulatory review

We reviewed the information available to us about Ruston Street Clinic on 21 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ruston Street Clinic on 16 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting, recording and learning from significant events.

  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they were able to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour. There was no written policy and procedure in place to ensure notifiable safety incidents were always handled in accordance with the duty of candour, however.

The areas where the provider should make improvement are:

  • Put in place a written policy and procedure to ensure notifiable safety incidents are always handled in accordance with the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice