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Radis Community Care (Cherry Orchard House) Good

Reports


Inspection carried out on 9 July 2019

During a routine inspection

About the service

Radis Community Care (Cherry Orchard House) is a service providing personal care to people in their own homes. The service supports older and younger people who may live with dementia, learning disabilities or autistic spectrum disorder, or sensory impairments. Twenty-nine people were in receipt of care at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they could rely on staff providing the care agreed, including support to manage medicines they needed to remain well. Staff promoted people’s safety by supporting people to reduce the risks they experienced. Processes were in place to take any learning from any incidents.

People told us they liked the staff who supported them and found them to be considerate and kind. People said staff were interested in their welfare and treated them with dignity and respect. Staff encouraged people to make their own choices and recognised people’s right to independence.

People told us staff knew how to help them. People’s needs were assessed, and they were supported to see other health professionals and have enough to eat and drink, so they would enjoy the best health possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in deciding what care they wanted. Staff recognised when people’s needs changed and supported people to ensure their preferences and needs were met. People enjoyed a range of activities with support from staff, which helped to reduce the likelihood of them becoming isolated. Systems were in place to take learning from any complaints. Staff considered people’s end of life wishes and worked with other agencies to enable people to remain in their own homes at the end of their lives, where this was people’s preference.

People and staff considered the service to be managed well and were encouraged to make suggestions for developing it further. Their suggestions were acted on. The registered manager understood their responsibilities, checked the quality of the care provided and worked with other organisations to drive through improvements to people’s care. The registered manager planned to further develop key aspects of the service, to ensure people’s safety and care preferences would continue to be met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09/07/2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.