Essington Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Data from the National GP Patient Survey showed that 78% of respondents were positive about their overall experience of their GP practice, in line with the national average of 75%.

The service had arrangements to promote people’s privacy. Staff treated colleagues from other organisations with kindness and respect. Data from the National GP Patient Survey showed that 87% of respondents stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern, in line with the national average of 86%.

We received 4 completed Give Feedback on Care forms/comments, a way for the public to share their experiences about services with the CQC. Feedback was mixed and comments included ‘excellent service, completed triage form and seen the same day’, ’reception staff not answering the telephone’, and ‘appointments running late and people not informed’.

The service had received 374 Friends and Family Test comments from January 2026 to date. The vast majority of these were positive. Comments indicated people who used the service felt they were listened to, were given clear explanations and staff were pleasant, polite, friendly and helpful.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.