The Care Quality Commission
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  • GP practice

Hill Brow Surgery PMS Practice

Overall: Good read more about inspection ratings

Hill Brow Surgery, Long Croft, Mapplewell, Barnsley, South Yorkshire, S75 6FH (01226) 383131

Provided and run by:
Hill Brow Surgery PMS Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hill Brow Surgery PMS Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hill Brow Surgery PMS Practice, you can give feedback on this service.

10 June 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions, is the practice effective, responsive and well-led.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Following feedback from patients, the practice had reviewed how they organised and delivered services to meet patients’ needs to provide access to care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

9 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

 

We carried out an announced inspection at Hill Brow Surgery on 9 December 2014. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people and the working age population.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

  • Risks to patients were assessed and well managed, including those relating to recruitment checks.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand. Complaints were addressed in a timely manner and the practice endeavoured to resolve complaints to a satisfactory conclusion.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

8 October 2013

During a routine inspection

Patient's overall experience when attending the surgery had been positive. For example patients told us staff were 'friendly and welcoming', '[staff were] helpful and explain things', 'nurses are brilliant', 'I've always had really good experiences here' and 'its brilliant here compared to my last GP surgery.'

We found patients were fully involved in decisions relating to their treatment and care. We found patients privacy and dignity was maintained whilst attending the practice.

We found processes were in place to safeguard patients from the risks of abuse.

We conducted a tour of the premises and found it was clean and tidy. There were systems in place to reduce the risk and spread of infection.

We found staff were adequately supported because they received regular training sessions and an annual appraisal.

We found there were effective systems to regularly assess and monitor the quality of service that patients receive.