The Care Quality Commission
  • Doctor
  • GP practice

Archived: Benfield Park Medical Group

Molineux Street NHS Centre, Byker, Newcastle Upon Tyne, Tyne and Wear, NE6 1SG (0191) 282 1010

Provided and run by:
Benfield Park Medical Group

All Inspections

12 December 2013

During a routine inspection

The patients we spoke with were satisfied staff at the practice listened to their views, showed them respect and involved them in decisions about their care and treatment. We found patients' privacy was respected and promoted. One patient told us, 'You don't have to wait too long for an appointment. I came in this morning to pick my prescription up and they fitted me in to see the GP.' Another patient said, 'I receive a really excellent service when I see my doctor at the Molineux Centre.'

Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The premises were clean, hygienic and patients were protected from the risk of infection because appropriate arrangements had been made to prevent and control the spread of infection.

Effective recruitment and selection processes were in place. This helped to ensure only suitable staff were employed at the practice.