• Doctor
  • GP practice

Archived: Stoke Road Medical Centre

Overall: Good read more about inspection ratings

66-68 Stoke Road, Gosport, Hampshire, PO12 1PA (023) 9258 1529

Provided and run by:
Stoke Road Medical Centre

All Inspections

31 January 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stoke Road Medical Centre on 18 December 2014. The overall rating for the practice was requires improvement. The full comprehensive report on the December 2014 inspection can be found by selecting the ‘all reports’ link for Stoke Road Medical Centre on our website at www.cqc.org.uk .

At the inspection in December 2014 the shortfalls found included a lack of all necessary employment checks for all staff; no records to confirm that all administrative and reception staff had received annual appraisals; and a lack of completed audits for infection control processes.

This inspection was an announced follow up comprehensive inspection on 31 January 2017. Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had improved in areas of infection control and recording cleaning carried out.

  • All recently employed staff had the correct background and recruitment checks in place.

  • All staff had regular appraisals and felt part of a team within the practice.

  • There were effective systems in place for reporting significant events and complaints.

  • The practice had effective staff feedback processes in place for learning.

  • The management had employed specialised staff within the practice to improve patient access to mental health, physiotherapy and health visitor services.For example the practice provided two sessions of physiotherapy to all patients without a GP having to necessarily refer them.

  • The practice was forward thinking with regards to improving quality and availability of care to all patients in the near and distant future.

  • The practice worked collaboratively with other primary care and voluntary agencies to increase access to treatment or advice.

  • The practice was aware of where it needed to continue to improve in the future, particularly with regards to administration issues and reviewing policies within their set time frames.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Review procedures for tracking prescription stationery throughout the practice.

  • Review procedures for monitoring the number of annual patient checks for certain patient groups.

  • Review the telephone systems in the practice to enable better access for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

18 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stoke Road Medical Centre on 18 December 2014. Overall the practice is rated as requires improvement.

Specifically, we found the practice to require improvement for providing safe and effective services. The practice is rated as good for providing caring, responsive and well led services. It also required improvement for providing services for all population groups.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks and fire safety.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were usually treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said there were urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Ensure all staff receive an appraisal as set out in the practice policy.

In addition the provider should:

  • Improve the infection control audits to cover all practice and produce an annual statement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice