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Archived: Stafford Health and Wellbeing Also known as Drs Glennon, Palmer, Knight, Chahal, Stone & Baldock

This service is now registered at a different address - see new profile

Reports


During a check to make sure that the improvements required had been made

We carried out this review to follow up on three areas of non-compliance from our previous inspection. We did not visit the service as part of this review or speak with patients or staff. However, we reviewed the action plan and additional information that the provider sent us detailing how they were going to address these issues.

The provider told us non clinical staff had been provided with training on safeguarding children and vulnerable adults, and this was supported by training records. A chaperone policy and procedure was available to staff, and staff who acted as chaperones had received training.

The provider told us they had amended the recruitment process to ensure that all of the required recruitment information would be obtained and on file. A recruitment policy was in place. However, the provider may wish to note that the policy did not include obtaining all of the required information as outlined in Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

The provider told us they had made all clinical staff aware of the policy for the safe storage of records. They also told us that patient records were being stored securely when away from the premises.

Inspection carried out on 27 September 2013

During a routine inspection

On the day of our inspection we spoke with seven patients and seven members of staff. Prior to our inspection we spoke with a spokesperson from the Patient Participation Group (PPG) who was also a patient. PPGs are an effective way for patients and GP surgeries to work together to improve the service and to promote and improve the quality of the care. One patient told us, “The doctors and receptionists have been unbelievable. I can’t say enough about them”. Another patient told us, “The nurses are fantastic”. A third patient told us, “All the staff are wonderful. They are caring, keep in touch and the doctors have time to sit and listen to me. This is a 100% surgery”.

We saw that patient’s views and experiences were taken into account in the way the service was provided and that patients were treated with dignity and respect. We saw that patients experienced care, treatment and support that met their needs. Patients were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. We saw that records were not kept securely when GPs carried out home visits.

Patients were not protected from the risk of abuse because the provider had not taken reasonable steps to identify the possibility of abuse and prevent it from happening. Some staff had not received training in the safeguarding of children and vulnerable adults. These staff were not fully aware of how to protect patients from the risk of abuse.

The provider did not have effective recruitment procedures in place. There was no system in place that ensured staff employed by the provider were currently registered with their professional body.