The Care Quality Commission
  • Doctor
  • GP practice

Churchfields Surgery

Overall: Good read more about inspection ratings

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, B61 0AZ (01527) 872163

Provided and run by:
Churchfields Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 01 December 2025 to 02 December 2025. Churchfields Surgery is a GP practice and delivers services to 11,501 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population are 93.62% White, 2.93% Asian, 0.75% Black, 2.22% Mixed and 0.48% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks were mitigated. There were enough staff with the right skills, qualifications and experience. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People knew how to give feedback and were confident the service took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

15 March 2018

During a routine inspection

At this inspection we found:

  • The practice had clear systems, processes and practices in place to protect people from abuse. Staff were aware of how to raise a safeguarding concern and had access to internal leads.

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • The practice had improved its telephone access so that patients found the appointment system easy to use.

  • The practice had suitable facilities and was well equipped and maintained to treat patients and meet their needs.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Develop an effective system to record, monitor and track prescription stationery.

  • Continue to review the uptake for cervical screening.

  • Review systems to ensure that staff remain up to date with training considered essential by the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

31 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 31 October 2014 as part of our new comprehensive inspection programme.

The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health.

Our key findings were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from incidents that occurred. The practice had a system for reporting, recording and monitoring significant events over time.
  • There were systems in place to keep patients safe from the risk and spread of infection.
  • Evidence we reviewed demonstrated that patients were satisfied with how they were treated and that this was with compassion, dignity and respect. It also demonstrated that the GPs were good at listening to patients and gave them enough time.
  • The practice had an open culture that was effective and encouraged staff to share their views through staff meetings and significant event meetings.

We saw an area of outstanding practice:

  • The practice had engaged with the expert patients’ programme which aimed to educate patients who were living with a long-term health condition to take more control over their health. This was to be achieved through patients understanding and managing their conditions, which would help them lead an improved quality of life. Becoming an expert patient was seen as empowering for people with chronic conditions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice