The Care Quality Commission
  • Doctor
  • GP practice

Churchfields Surgery

Overall: Good read more about inspection ratings

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, B61 0AZ (01527) 872163

Provided and run by:
Churchfields Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Churchfields Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Churchfields Surgery, you can give feedback on this service.

23 November 2019

During an annual regulatory review

We reviewed the information available to us about Churchfields Surgery on 23 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 March 2018

During a routine inspection

At this inspection we found:

  • The practice had clear systems, processes and practices in place to protect people from abuse. Staff were aware of how to raise a safeguarding concern and had access to internal leads.

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • The practice had improved its telephone access so that patients found the appointment system easy to use.

  • The practice had suitable facilities and was well equipped and maintained to treat patients and meet their needs.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Develop an effective system to record, monitor and track prescription stationery.

  • Continue to review the uptake for cervical screening.

  • Review systems to ensure that staff remain up to date with training considered essential by the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

31 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 31 October 2014 as part of our new comprehensive inspection programme.

The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health.

Our key findings were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from incidents that occurred. The practice had a system for reporting, recording and monitoring significant events over time.
  • There were systems in place to keep patients safe from the risk and spread of infection.
  • Evidence we reviewed demonstrated that patients were satisfied with how they were treated and that this was with compassion, dignity and respect. It also demonstrated that the GPs were good at listening to patients and gave them enough time.
  • The practice had an open culture that was effective and encouraged staff to share their views through staff meetings and significant event meetings.

We saw an area of outstanding practice:

  • The practice had engaged with the expert patients’ programme which aimed to educate patients who were living with a long-term health condition to take more control over their health. This was to be achieved through patients understanding and managing their conditions, which would help them lead an improved quality of life. Becoming an expert patient was seen as empowering for people with chronic conditions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice