We previously carried out an inspection at Bewick Crescent Surgery on October 2015, we rated the practice as good.
We carried out this announced comprehensive inspection on 21 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups except working age patients (including those recently retired and students) which we rated as outstanding.
We rated this population group as outstanding because;
- Patients had good access to late opening, a walk-in service at the branch surgery and telephone appointments.
- The practice highlighted the importance of cervical screening to their patients, this included carrying out cervical screening at home for those who could not come to the surgery, promoting the importance of this at a local supermarket and sending out extra reminders for screening on pink paper.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
We saw an area of outstanding practice which was:
- The practice provided us with data that showed they had the lowest rate of patients attending the urgent care centre by 1,000 of the practice population, out of 26 practices. They had 19 per 1,000, year to date for 2018/2019 compared to the highest which was 130.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care