The Care Quality Commission

Archived: The Grove House Surgery

102 Albert Street, Ventnor, Isle of Wight, PO38 1EU (01983) 852427

Provided and run by:
The Grove House Surgery

Important: The provider of this service changed. See new profile

All Inspections

24 September 2013

During a routine inspection

We spoke with 12 patients who were attending the surgery and with the senior GP, practice manager, practice nurse, healthcare assistant and administrative staff. All patients were extremely happy with the service they received from the surgery and the staff. They told us they could always get an appointment when they needed one. All patients said they were treated appropriately and with dignity and respect and were not rushed during consultations. Patients were protected against the risks of receiving care or treatment which was inappropriate or unsafe.

There were suitable arrangements in place for all staff to be able to recognise and report safeguarding children concerns to the relevant authority. However, staff had not completed safeguarding adults training and were less sure of the procedures for reporting these concerns. Patients' were protected from the risk of infection because appropriate guidance and procedures were followed.

Patients were cared for by suitably qualified, skilled and supported staff. Full pre-employment checks had not been completed on one recently recruited staff member or for a new staff member due to commence work the week following our inspection.

The provider had effective systems in place to identify, assess and manage risks to the health, safety and welfare of patient using the service and others. Patient's views were sought as part of the process to monitor the quality of the service provided.