• Doctor
  • GP practice

High Street Surgery

Overall: Good read more about inspection ratings

High Street Surgery,, Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JL (01625) 423692

Provided and run by:
High Street Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about High Street Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about High Street Surgery, you can give feedback on this service.

25 January 2020

During an annual regulatory review

We reviewed the information available to us about High Street Surgery on 25 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 May to 9 May 2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at High Street Surgery on the 9 May 2018 this inspection was carried out as part of our inspection programme.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Patients commented positively on the care received by the practice.
  • Staff reported there was high staff morale and low turnover of staff.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

23/11/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at High Street Surgery on 23 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff assessed patient’s needs and delivered care in line with current evidence based guidance.

  • Staff had the skills, knowledge and experience to deliver effective care and treatment. Staff felt well supported in their roles and were kept up to date with training and professional development.

  • Systems were in place to deal with emergencies and all staff were trained in basic life support.

  • There were systems in place to reduce risks to patient safety. For example, infection control practices were good and there were regular checks on the environment and on equipment used.

  • Overall, patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. However, a small proportion of patient feedback indicated there was room for improvement in some areas.

  • Patients found it easy to make an appointment with a named GP and there was good continuity of care. Urgent appointments were available the same day.

  • The practice provided a range of enhanced services to meet the needs of the local population.

  • The practice had good facilities, including disabled access. It was well equipped to treat patients and meet their needs.

  • There was a clear leadership and structure and staff understood their roles and responsibilities.

  • Complaints were investigated and responded to appropriately.

  • The practice learned from events and systems were in place to disseminate learning.

  • The practice made good use of audits and the results of these were used to improve outcomes for patients.

The areas where the provider should make improvement are:

  • The practice should consider implementing a more effective system to record/demonstrate the actions taken in response to significant events. This should include clearly documenting: the process of investigation, the conclusions reached and actions taken.

  • The staff personnel records, for long standing members of staff, require review to ensure all of the required documents relating to workers are maintained.

  • The practice should consider holding regular practice meetings with all staff groups to share information and be involved in service development.

We saw one area of outstanding practice:

  • Effective clinical audits were carried out that improved outcomes for patients. We saw an example of a clinical audit into the prevention of duodenal ulcers in elderly patients. The methods, results, conclusions and recommendations of this had been published.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice