The Care Quality Commission
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Archived: Creative Support - Liverpool Service

181 London Road, Apartment 3, Liverpool, Merseyside, L3 8JG (0151) 207 1740

Provided and run by:
Creative Support Limited

Important: This service is now registered at a different address - see new profile

All Inspections

13, 15 September 2013

During a routine inspection

The service provided personal care and support to one person within its service. This persons relative told us they were very happy with the support provided by the staff team to their relative. They made various positive comments such as:

'Creative Support have been fine' and 'they always ask my opinion about everything.'

Staff were positive about working for the service. They were knowledgeable about each person they supported and knew their 'likes' and 'dislikes.'

We looked at a sample of quotes offering feedback from people being supported by the service. Overall comments from the service's use of questionnaires' were very positive and included comments such as:

'I have found support very helpful'; 'I feel I benefit from visits and chats'; 'everyone is 'polite and well mannered' and 'very happy.' Regular engagement and feedback offered ways for people using Creative Support-Liverpool to offer their opinions and helped influence the development of their service.

The local authority contracts team visited the service in January 2013 and overall found various positive points about the service. They also made some recommendations for improvement which the manager had completed.