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Archived: HT Practice Good

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All reports

Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2013, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

Patient's who use the service were protected from the risk of abuse, because the provider

had taken reasonable steps to identify the possibility of abuse and prevent abuse from

happening.

Reasons for our judgement

During our inspection we observed information in the patient waiting area advising patients of who to contact should they have concerns about abuse or abusive relationships. Patients told us they were treated well by all staff at the practice. We observed that patients were treated with dignity and consideration by staff at all times. Patients we spoke with told were happy with the care and treatment they received and they had no complaints.

The practice adhered to commissioning safeguarding children and vulnerable adults policy for NHS Tameside and Glossop. We spoke with the registered provider, the practice manager, nursing staff, healthcare staff and reception staff about their understanding of good safeguarding practice, their duty of care, and their responsibility to keep children and vulnerable adults safe. We reviewed staff training records and saw that all staff had completed safeguarding training. We asked staff what action they would take in response to safeguarding concerns. We found that staff were able to tell us what action they would take in response to concerns and how they ensured patient safety. This meant that staff were trained in safeguarding children and vulnerable adults and that they knew how to respond and protect people.

On the day of our inspection a meeting of clinical staff was scheduled to discuss concerns regarding children and parents due to their reluctance to engage with the surgery. We saw good evidence of discussion of concerns and what action to take. The clinical group could refer to the local children’s safeguarding team or put measures in place to try reengage with parents. This meant that the practice was responding appropriately to safeguarding concerns and was taking steps to prevent abuse from happening.