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Archived: HT Practice Good

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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF


Inspection carried out on 12 December 2013

During a routine inspection

HT Practice is made up of two surgeries that merged, these being Highlands Surgery and Trafalgar Square Surgery. During this inspection we visited the Trafalgar Square surgery.

One patient told us: �Staff are fantastic and telephone contact is good.�

The practice displayed a range of health promotional literature in patient waiting areas, in GP treatment rooms and other treatment areas. Promotional literature included information about vaccinations, healthy eating and healthy lifestyles and stopping smoking. We found that patients who used the service were provided with appropriate information about the care, treatment and support choices available.

Patient�s told us they were given good information about their treatments by GPs. They told us they had explained the treatment to them and if they needed to be referred to see a consultant. Patients told us they felt involved and they were consulted about their treatment.

We saw that the premises in which HT Practice was located were safe and suitable for disabled and frail patients.

We found that both clinical and non-clinical staff were sufficiently trained to undertake and perform their roles and responsibilities. Staff told us they received good support from the practice manager and from the registered provider.

The practice had a number of systems in place to assess, monitor and improve the quality of service patients received. This ensured that patients� health care needs were monitored and responded to appropriately.