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Botley Medical Centre Inadequate

Inspection Summary

Overall summary & rating


Updated 14 September 2021

We carried out an announced focused follow up inspection at Botley Medical Centre on 13 August 2021 to identify if improvements had been made following our previous inspection in April 2021 which led to urgent enforcement action. This inspection was to determine whether the highest risk concerns identified in April 2021 had been acted on and mitigated. We did not provide a rating as a result of this inspection.

We previously inspected Botley Medical Centre in April 2021 and rated them Inadequate. We issued urgent conditions on the practice’s registration, requiring them to make urgent improvements.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Botley Medical Centre on our website at

Throughout the pandemic, CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out virtually including remote clinical searches on the clinical record system. This was with consent from the provider and in line with all data protection and information governance requirements.

The inspection included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Improvements had been made to the monitoring of patients on high risk medications.
  • The management of correspondence and clinical tasks was appropriate from the evidence we gathered.
  • The monitoring of staff training had improved.
  • There was a process for staff to receive role specific inductions.

This inspection focused on the key areas of service provision listed above. We will undertake a comprehensive inspection to determine whether the location can be removed from special measures and consider a new rating within six months of the publication of the last inspection report.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas




Requires improvement






Checks on specific services

People with long term conditions

Requires improvement

Families, children and young people

Requires improvement

Older people

Requires improvement

Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)

Requires improvement

People whose circumstances may make them vulnerable

Requires improvement