Our current view of the service
Updated
21 October 2025
Date of Assessment: 28 January 2026 to 30 January 2026.
Newport Pagnell Medical is a GP practice and delivers services to approximately 30,000 patients at its main practice and two branch sites. The main practice is at the Newport Pagnell Medical Centre, with branch surgeries at Willen and another located in Newport Pagnell called The Kingfisher Surgery.
The National General Practice Profile shows 88.01% of people registered are White, 4.85% Asian, 2.79% Mixed, 3.45% Black and 0.91% other. Data published by the Office for Health Improvement and Disparities shows that deprivation within the practice population falls within the 9th decile (out of 10), with lower deciles indicating higher levels of deprivation. This assessment considered population demographics, the service context and the impact on service delivery. Further relevant commentary is included in the quality statements section of this report.
We previously inspected the service in December 2016 and December 2023. During both of those inspections, the practice was rated as Outstanding overall. However, during the inspection of December 2023, we found concerns around the management of people's medicines which resulted in a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The current inspection was a comprehensive inspection to re-rate the service and follow up on the previous breach of regulation identified. At this inspection, we found that the practice had made improvements and therefore, is no longer in breach.
People's experience of the service
Updated
21 October 2025
Results from the NHS Friends and Family Test for 2025 showed 84.7% of people rated their overall experience of the service as good or very good. However, the July 2025 National GP Patient Survey showed low satisfaction with contacting the practice, particularly regarding telephone access. Scores for healthcare professionals listening and treating patients with care and concern were significantly below average, as was the overall experience of the practice.
During our inspection, we spoke with representatives from local care homes. They told us that they had excellent working relationships with the practice and praised all clinicians. They told us that there were arrangements in place to enable them to easily access services. The practice provided them with opportunities to get involved in local pilots and multi-disciplinary meetings aimed to improve care.
We spoke with the Chair of the newly formed PPG whose current focus was specifically on improving patient access. This partnership led to measurable improvements in the telephone system, including better signposting to pharmacy services and streamlined call triaging. The PPG also supported digital inclusion by delivering monthly NHS App training sessions within the local community. They reviewed data to address missed appointments and call-back preferences and were keen to be involved further.
The PPG told us that the practice was transparent when discussing negative feedback, although on occasions, communication from the practice was inconsistent. They told us that patients praised the quality of clinical care received, there was ongoing frustration with the speed of results.