The Care Quality Commission
  • Doctor
  • GP practice

Denton Park Medical Group

Overall: Good read more about inspection ratings

West Denton Way, Newcastle Upon Tyne, Tyne and Wear, NE5 2QW (0191) 229 5800

Provided and run by:
Denton Park Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Denton Park Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Denton Park Medical Group, you can give feedback on this service.

20 November 2019

During an annual regulatory review

We reviewed the information available to us about Denton Park Medical Group on 20 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

22 January 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection December 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Outstanding

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students) – Good

People whose circumstances may make them vulnerable – Outstanding

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Denton Park Medical Group on 22 January 2018. This was as part of our ongoing inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice understood the needs of its population and tailored services in response to those needs. They had improved their approach to palliative care to ensure patients were supported in the way they preferred towards the end of their life. They had arranged influenza vaccination sessions during school holidays to make it easier for parents to attend with their children. Although the practice already had higher cervical screening rates than local and national averages, they had taken action to improve this further by promoting uptake on their website and highlighting reminder invites for patients on pink paper.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw an area of outstanding practice:

  • The practice had shown a sustained and continuous improvement in the support provided to patients reaching the end of their life. The practice had improved their identification of palliative care patients and was more inclusive in their approach. They had improved the approach to person-centred care planning and provision of accessible information for patients and their carers. They supported patients to die in their location of choice, wherever possible.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

2 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Denton Park Medical Group on 2 December 2014.

Overall, we rated the practice as good, although there were some areas where the practice should make improvements. Our key findings were as follows:

  • Feedback from patients was positive; they told us staff treated them with respect and kindness.
  • Patients reported good access to the practice and continuity of care, with urgent appointments available the same day.
  • Staff reported feeling supported and able to voice any concerns or make suggestions for improvement.
  • The practice was visibly clean and tidy.
  • The practice learned from incidents and took action to prevent a recurrence.

We saw the following area of outstanding practice:

  • The practice was considered to be outstanding in terms of its care of people whose circumstances may make them vulnerable. For example, a member of staff had taken on the role of administering the system for monitoring the care of patients with learning disabilities, and through personal contact built up a rapport with patients and their carers. As a result of this work, 45 out of 46 patients received their annual medical check during the period April 2013 to March 2014.

However, there were also areas of practice where the provider should make improvements.

The practice should:

  • ensure issues highlighted following a legionella risk assessment are addressed
  • review its procedures for carrying out fire evacuation drills.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice