Elton Hall Care Home

Updated 21 May 2026

Date of Assessment: 8 June 2026 to 8 July 2026. The service is a residential home providing support to older people and younger people including those living with a dementia or mental health need. This assessment was carried out because of the length of time since our last inspection.

There had been a very recent change of management in the home. The new manager had identified shortfalls in the service and was working to address these. While improvement was evident in several areas, we found ongoing issues with the management of medicines and the safety of the environment. Governance processes were not consistently identifying or had not yet addressed these issues; therefore, the provider was in breach of the legal regulation relating to good governance.

There were enough staff and people received compassionate and timely support. Staff spoke passionately about their roles and demonstrated a commitment to providing person-centred care. Staff felt supported by the new management team and had what they needed to complete their roles effectively. Staff were supported with regular training.

People received personalised support based on their assessed needs and preferences. Care was provided in a way that protected people’s dignity and treated them with respect. Care plans contained information on people's capacity and consent to their care which helped to ensure their rights were protected. However, some information on care files was out of date or incomplete and these records needed updating. While risks to individuals were generally well explored, we found ongoing risks to people due to record keeping and the environment.

Staff worked effectively with healthcare partners to ensure people received the support they wanted and needed. We received positive feedback from visiting professionals saying they felt management were responsive to any issues raised. People were supported to maintain social links and access activities they enjoyed.

There was evidence of a positive and inclusive culture within the service. Staff and relatives told us they had confidence in the management. Feedback was sought and acted on. Staff felt able to speak up with any issues they had. The service worked with the local community to deliver effective care.

Although we did not find evidence of harm to people, the provider had not consistently ensured that systems and processes were effective. The provider assured us about the actions they were taking, and some issues were addressed immediately. We have asked the provider to submit an action plan in response to the concerns identified during this assessment.

Updated 21 May 2026

People and relatives told us staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us they felt safe and staff responded to their needs. A person told us, “I feel safe living here, yes. The staff know me well and they are respectful to me.” We observed positive interactions between people and staff. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care.

Most people and relatives were happy with the staffing and the activities on offer. We observed staff being responsive to people’s needs and people were taking part in activities on the days we visited. One relative told us, “Staff have brought [person] into communal areas to socialise, they are better for it.” A small number of people and relatives commented there were times staffing and activities could improve.

People spoke very positively about the meals provided and told us there was both choice and good quality. “The food is lovely, lots of choice." Some people and relatives told us they appreciated the choice of dining areas or that people could have meals in their bedrooms if they preferred. Relatives were welcomed into the home and could dine and take part in activities with their family members.

People spoke highly of the management of the home. One person told us, “Management do very well. They sort things out.” A relative told us, “The manager and deputy have made a huge difference, the rooms are decorated, everything is available, they make people feel at ease. They are getting on with the job and I’m feeling extremely reassured."