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Agincare Live-in Care (South West) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 December 2020

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

About the service

Agincare Live-in Care (South West) is a domiciliary care agency providing personal care. At the time of our inspection, they were delivering care to 120 people through live-in arrangements and 101 people through rapid response.

People’s experience of using this service and what we found

People told us they were very happy with the service they received. Each person benefited from a regular staff member who knew them well. People told us they had developed positive, caring relationships with their regular staff. Comments included, “My carer is wonderful. If I think of something she does it, I can’t be happier we get on so well” and “They are excellent, brilliant in fact, so kind, nice and caring.”

People felt safe and comfortable when staff were in their home. People were kept safe as potential

risks had been assessed and managed. People told us they were happy with the support they received with their medicines. People’s medicines support needs were documented in care plans. We have made recommendations about the management of some medicines. Staff recruitment practices were safe. Staff understood their responsibilities in relation to infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of the Mental Capacity Act 2005.

People received a personalised service to meet their specific needs, preferences and wishes. People were involved in making decisions about their care and supported to maintain their independence. Care plans were personalised, very detailed and up to date. This meant staff had the information they needed to deliver appropriate care.

People benefited from a provider who placed an emphasis on delivering a high-quality service. People told us the service was well managed. Staff were passionate, highly motivated and proud to work with the service. People, relatives and staff were encouraged to share their views about the service to make improvements. Regular checks were made to monitor the quality and safety of service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection – The last rating for this service was Good (published 24 September 2019).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Agincare Live-in Care (South West) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 December 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 15 December 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Responsive

Good

Updated 15 December 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to responsive.

Well-led

Good

Updated 15 December 2020

The service was well-led.

Details are in our well-led findings below.