We carried out a review of the data available to us about Surrey Heights on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Surrey Heights, you can give feedback on this service.
Surrey Heights is a residential care home providing accommodation and personal care to up to 39 people. The service provides support to older and younger adults with dementia and other health related support and care needs. At the time of our inspection there were 26 people using the service.
People’s experience of using this service and what we found
People received safe care and their individual risks were assessed in their care plans. People and their relatives told us they felt safe in the home and with staff. Staff knew how to protect people from avoidable harm, abuse or neglect and were competent in their roles. Staff supported people with compassion and kindness, communicating well with them even when they were in distress.
New staff were recruited safely. There was enough staff on duty to meet people’s needs.
People’s care was personalised. Staff knew them well and respected their wishes and preferences. People could choose how to spend their days and were encouraged to do different things. Support was available for social activities and if people wanted to do their own things. One person told us, “I don’t feel lonely or bored.” Visitors were welcomed and the home had good links with the local community, working in effective partnership with health and social care services in the area.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team listened to people, their relatives and staff and enabled all to be involved in the home. They also monitored quality and safety of the home and the care provided. The management team took action to improve people’s experience of care and safety. For example, they addressed people’s changing needs and implemented actions based on lessons learnt from accidents and incidents. The culture of the home was positive, friendly, calm and staff told us they enjoyed working as a team and were well supported by their managers.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 August 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 30 August 2018.
Why we inspected
This inspection was prompted by the length of time since the changes in registration of this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.