• Remote clinical advice

The GP Service (UK) Ltd

Overall: Good read more about inspection ratings

The Technocentre, Coventry University Technology Park, Puma Way, Coventry, West Midlands, CV1 2TT

Provided and run by:
The GP Service (UK) Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The GP Service (UK) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The GP Service (UK) Ltd, you can give feedback on this service.


During a routine inspection

Letter from the Chief Inspector of General Practice

We rated this service as Good overall. This provider was previously inspected on 22 February 2018, but they were based at a different location. They have since re-registered with the CQC. This provider has not been rated before this inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at The GP Service (UK) Limited on 12 June 2019 as part of our inspection programme. The GP Service (UK) Limited is an online provider. Patients are able to consult with a qualified General Medical Council registered GP via online assessment questionnaires or through secure video calling.  Medicines can then be sent to the pharmacy of their choice for dispensing.There are a number of pharmacies which are signed up as affiliated pharmacies with The GP Service (UK) Limited.

At this inspection we found:

  • The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care