The Care Quality Commission
  • Remote clinical advice

verkind

Overall: Requires improvement read more about inspection ratings

The Technocentre, Coventry University Technology Park, Puma Way, Coventry, West Midlands, CV1 2TT (024) 7745 0738

Provided and run by:
The GP Service (UK) Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Treat It Clinic is the registered location for The GP Service (UK) Ltd, which trades under the brand name Treat It Clinic. It is a private clinic that provides medical treatment for patients being prescribed unlicenced cannabis-based products for medicinal use (CBPMs). Unlicensed medicines are medicines which have not been assessed for safety, quality and efficacy by the Medicines and Healthcare Regulatory Agency (MHRA). Unlicenced medicines can be prescribed to meet an unmet clinical need of a patient where other licenced treatments have not worked. The clinic is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 to provide the regulated activity of treatment of disease, disorder or injury.

This was a responsive assessment to follow up on information of concern that we had received about the service and, given the length of time since the last inspection, we reviewed all quality statements. The service was last inspected in 2019 when it was rated Good overall, and Good in safe, effective, caring, responsive and well-led.

During this assessment we found breaches of regulation in relation to safe care and treatment and governance and rated the service requires improvement overall. We have served an action plan notice on The GP Service (UK) Ltd for failing to meet the regulations related to safe care and treatment and good governance. We have asked the provider for an action plan in response to the breaches of regulation.

12/06/2019

During a routine inspection

Letter from the Chief Inspector of General Practice

We rated this service as Good overall. This provider was previously inspected on 22 February 2018, but they were based at a different location. They have since re-registered with the CQC. This provider has not been rated before this inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at The GP Service (UK) Limited on 12 June 2019 as part of our inspection programme. The GP Service (UK) Limited is an online provider. Patients are able to consult with a qualified General Medical Council registered GP via online assessment questionnaires or through secure video calling.  Medicines can then be sent to the pharmacy of their choice for dispensing.There are a number of pharmacies which are signed up as affiliated pharmacies with The GP Service (UK) Limited.

At this inspection we found:

  • The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care