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Archived: West Malling Group Practice Good

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Inspection Summary


Overall summary & rating

Good

Updated 31 October 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Malling Group Practice on 30 November 2016. The overall rating for the practice was good. The practice was rated as requires improvement for providing responsive services and rated as good for providing safe, effective, caring and well-led services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for West Malling Group Practice on our website at www.cqc.org.uk.

This inspection was an announced focused desk based inspection conducted on 27 September 2017 to confirm that the practice had carried out their plan to address the issues identified in our previous inspection on 30 November 2016. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had taken appropriate action to address areas where they should make improvements. They had continued with their action plan in order to help ensure national patient survey results improve.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 31 October 2017

Effective

Good

Updated 31 October 2017

Caring

Good

Updated 31 October 2017

Responsive

Good

Updated 31 October 2017

The practice is rated as good for providing responsive services.

  • Since our inspection in 2016, the practice had improved its systems and processes in order to ensure they continually monitored and reviewed national patient survey results.

Well-led

Good

Updated 31 October 2017

Checks on specific services

People with long term conditions

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people with long-term conditions. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services.The resulting overall rating applies to everyone using the practice, including this patient population group.

Families, children and young people

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of families, children and young people. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.

Older people

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of older people. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met.

The provider is rated as good for providing safe services and requires improvement for providing responsive services.

The resulting overall rating applies to everyone using the practice, including this patient population group.

Working age people (including those recently retired and students)

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of working age people (including those recently retired and students). The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group

People experiencing poor mental health (including people with dementia)

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people experiencing poor mental health (including people with dementia). The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.

People whose circumstances may make them vulnerable

Good

Updated 7 March 2017

At our previous comprehensive inspection on 23 February 2016 the practice had been rated as requires improvement for the care of people whose circumstances may make them vulnerable. The provider had been rated as requires improvement for providing safe and well-led services and good for providing effective, caring and responsive services. The resulting overall rating applied to everyone using the practice, including this patient population group.

At our focussed follow-up inspection on 30 November 2016, the practice provided records and information to demonstrate that the legal requirements had been met. The provider is rated as good for providing safe services and requires improvement for providing responsive services. The resulting overall rating applies to everyone using the practice, including this patient population group.