Cutlers Hill Surgery

Updated 22 April 2026

Date of Assessment: 14 May 2026. Cutlers Hill Surgery is a GP dispensing practice and delivers services to approximately 10,681 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the surgery area is approximately 97.8% White, 0.7% Asian, 0.8% Mixed, 0.3% Black and 0.3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the surgery population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the surgery population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the surgery, the context it was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took comprehensive steps to control the risk of it spreading. There were enough staff with the right skills, qualifications, and experience.

EFFECTIVE - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING - Staff treated people with kindness, empathy, and compassion, and respected their privacy and dignity.

RESPONSIVE - People could access care, treatment, and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the surgery and sought ways to address any barriers.

WELL-LED - The surgery had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours, and performance of staff through clear and effective governance processes.

Updated 22 April 2026

As part of our assessment, we reviewed feedback from people who used the surgery to understand their views and experience of the surgery. This included speaking with people using the surgery at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment, which included access to appointments. They described how staff treated them with kindness and compassion and did their best to help. This was reflected in the results of recent surveys. The 2025 National GP Patient Survey showed that people’s responses were above the local and national levels of satisfaction with the service provided. Similarly, the NHS Friends and Family Test found that 100% of respondents rated their overall experience of the surgery as good or very good.