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Inspection carried out on 13 November 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service on 13 November 2019 following our annual review of the information available to us which took place in May 2019. This inspection looked at the following key questions; was the service providing effective and well led services for the registered patient population. We decided not to inspect whether the practice was providing safe, responsive or caring services as there was no information from the annual regulatory review which indicated this was necessary.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff were developed and supported to ensure services were of high quality.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There had been quality improvement work to improve patient access to services.
  • Governance systems were operated including quality improvement initiatives.
  • The practice was engaged in local initiatives and worked effectively alongside partners in the local healthcare system.

We found one area the provider should consider improvements.

  • Monitor the reviewed system for pathology results to ensure all required actions are completed.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 15 July 2015

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced focused inspection of Kings Corner Surgery, Kings Road, Sunninghill, Ascot, Berkshire SL5 0AE on 15 July 2015.

We carried out this inspection to check the practice was meeting regulations. Our previous inspection in October 2014 had found breaches of regulations relating to safe and effective delivery of services.

The ratings for the practice have been updated to reflect our findings.

We found the practice had made improvements since our last inspection on 9 October 2014. At our inspection on the 15 July 2015 we found the practice were meeting regulations that had previously been breached.

Specifically the practice was:

  • Operating safe systems of recruitment.

  • Systems were in place to manage infection control processes to reduce risk of cross infection.

  • Procedures were in place to ensure consistent application of current clinical guidelines were documented within patient records.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on To Be Confirmed

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Kings Corner Surgery on the 9 October 2014. Overall we have rated the practice as good. We found the effective domain was rated as requires improvement and the safe, caring, responsive and well led domains were rated as good.

Our key findings were as follows:

Patient feedback was positive. Patients told us that staff are very understanding and supportive. They said all staff treated them with respect and dignity. The practice results for the national GP patient survey 2013 were higher than the clinical commissioning group (CCG) and national average. The 2014 GP patient survey showed 96% of patients had confidence and trust in the GP they saw or spoke with and 83% of patients said they had confidence in the last nurse saw or spoke with. Ninety three per cent of patients rated their overall experience of this practice as good.

We found the service was responsive to patient’s needs. The needs of the practice population were understood and systems were in place to address identified needs. Patients benefited from a stable staff team, which enabled good continuity of care and accessibility to appointments with a GP of choice. A range of clinics and services were offered to patients, which included antenatal clinics and travel clinics.

The practice MUST

  • Ensure systems are in place for clinical staff to document safety advice and potential risks to patients in patient records.

There were also areas of the practice where the provider needs to make improvements

Importantly, the provider should:

  • Ensure all relevant policies and procedures are adapted to the practice and a system is put in place to review these regularly.

  • Ensure areas of improvements identified in infection control audits are actioned.

  • Ensure an updated Disclosure and Barring Service (DBS) risk assessment is completed and all relevant staff have a DBS check undertaken.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice