- GP practice
Hillview Family Practice Also known as Dr Montague & Partners
Assessment report published 2 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11 to 18 November 2025. Hillview Family Practice is a GP practice and delivers service to approximately 7400 people under a contract held with NHS England. The National General Practice Profiles states that 92% of the practice population are white, 2% Asian, 2% black 3% mixed and 1% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1 decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Hillview Family Practice is an accredited training practice providing work placements to undergraduate medical students and GP registrars. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services; family planning, treatment of disease, disorder or injury and surgical procedures.
People were fully involved in assessments of their needs, decisions about their care, including understanding options around choosing to withdraw or not receive care. Care was based on latest evidence and good practice. People were treated with kindness and compassion. The service provided information in an accessible way that suited their needs. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff’s wellbeing. There was a well embedded culture of continuous improvement with staff given time and resources to try innovative ideas.
People's experience of this service
People were mostly positive about the quality of their care and treatment received at Hillview Family Practice.
We viewed the latest results from the national GP Patient Survey. 81% of patients described their overall experience of this service as good.
Friends and Family Test (FFT), showed people were satisfied with services. There was not currently an active patient participation group (PPG).
As part of this assessment, the service was asked to promote CQC’s ‘Give Feedback on Care’ which they did in their premises via posters, on their website and via social media. The responses we received were mostly positive.