Kirby Chemist Dental and Medical Centre

Updated 11 August 2022

Kirby Chemist Dental and Medical Centre is located at:

Kirby Chemist

52 High Street

Teddington

TW11 8HD

02033030326

Online services can be accessed from the service website:

website: www.privategp.org

The Kirby Chemist Medical Practice is a private GP clinic located in Teddington High Street. The Clinic has been set up alongside a CQC registered dental practice which is on the premises. The pharmacy shop is a long-standing business, which has expanded to the rear of the building to provide consulting rooms, which are leased to a dental practice and GP practice. During this inspection we looked at the GP practice only. The clinic provides a wide range of Primary Medical Services to private patients. The service uses two clinical rooms within the dental practice.

This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury , diagnostic and screening procedures and family planning. The clinic is registered to provide General Practice care to children and adults with a focus on well-being, nutrition and lifestyle advice and support. However, we only inspected the GP services which CQC regulate.

The practice is open 8:30am- 6pm on Monday -Friday and 9am- 3PM on Saturdays and appointments with the GPs are offered at various times throughout Monday- Saturday. Appointments are booked in advance ,though there is capacity for same day appointments or consultations if needed.

How we inspected this service

We conducted online interviews with the lead GP, practice manager and personal assistant remotely on 21 June 2022 and took a site visit on 28 June to review the premises and equipment as well as review further records.

• We looked at records related to patient assessments and the provision of care and treatment.
• Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 August 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Kirby Chemist Dental and Medical Centre on 21st and 22 June 2022 as part of our inspection programme.

The Kirby Chemist Medical Practice is a private GP clinic located in Teddington High Street. The Clinic has been set up alongside a CQC registered dental practice which is on the premises. The clinic provides a wide range of Primary Medical Services. The service uses two clinical rooms within the dental practice.

This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury , diagnostic and screening procedures and family planning. The clinic is registered to provide care to children and adults.

The Kirby Chemist Medical Practice has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was an effective system in place for reporting and recording significant events.
• Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care. There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care