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Archived: Donald Wilde Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 2 July 2018

This practice is rated as Good overall. (Previous inspection September 2017 – Requires improvement).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

The practice was inspected on 29 September 2017 and was rated requires improvement. Requirement notices were issued in relation to regulatory breaches of Regulation 16 (Receiving and acting on complaints), Regulation 17 (Good governance) and Regulation 19 (Fit and proper persons employed). This report can be viewed by selecting the ‘all reports’ link for Donald Wilde Medical Centre on our website at www.cqc.org.uk.

This announced comprehensive inspection at Donald Wilde Medical Centre was carried out on 18 May 2018. This was a full inspection that also looked in detail at these areas where improvement was required following the September 2017 inspection.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 2 July 2018

Effective

Good

Updated 2 July 2018

Caring

Good

Updated 2 July 2018

Responsive

Good

Updated 2 July 2018

Well-led

Good

Updated 2 July 2018

Checks on specific services

People with long term conditions

Good

Updated 2 July 2018

Families, children and young people

Good

Updated 2 July 2018

Older people

Good

Updated 2 July 2018

Working age people (including those recently retired and students)

Good

Updated 2 July 2018

People experiencing poor mental health (including people with dementia)

Good

Updated 2 July 2018

People whose circumstances may make them vulnerable

Good

Updated 2 July 2018