The Burbage Surgery Also known as Dr Jones and Partners

Updated 9 June 2026

Date of Assessment: 21 July 2026. The Burbage Surgery is a GP practice and delivers services to approximately 12,448 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.3% White, 3.1% Asian, 1.6% Mixed, 0.5% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service maintained a safe and clean environment, with systems in place to ensure equipment was appropriately maintained and fit for purpose. Staff assessed and managed infection prevention and control risks effectively and took action to reduce the likelihood of infection transmission. There were enough suitably skilled, qualified and experienced staff to meet the needs of people using the service.
Staff supported people to improve and maintain their health and wellbeing through regular monitoring and review of their care and treatment, helping to achieve positive outcomes. People were treated with kindness, compassion and respect, and staff promoted their privacy and dignity. However, people were not always able to access care, treatment and support when required.
Leaders and staff demonstrated an awareness of the potential impact of inequality and discrimination on people’s experiences and outcomes and took steps to identify and address barriers to care. The service had a clear vision and strategy that reflected the needs of people using the service and the wider community.
Staff understood their roles and responsibilities and leaders maintained oversight of performance, quality and risk through established governance arrangements that supported effective service delivery.
 

Updated 9 June 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were generally positive about the care and treatment they received. They told us staff treated them with kindness, compassion and respect and that they felt involved in decisions about their care.
This was reflected in the results of recent surveys, including the 2026 GP Patient Survey, which showed positive patient experiences in several areas. For example, 95.8% of respondents said the healthcare professional they saw or spoke to was good or very good at treating them with care and concern. This was higher than the national average of 86.0%. In addition, 94.2% of respondents said the healthcare professional was good at listening to them, while 97.5% reported having confidence and trust in the healthcare professional they saw or spoke to.
Patients also reported feeling involved in decisions about their care and treatment. Results showed that 97.5% of respondents felt they were involved as much as they wanted to be in decisions about their care, compared to the national average of 91.6%.
There was an active Patient Participation Group (PPG) which represented the views of people using the service. Representatives from the PPG told us they had a positive working relationship with service leaders and described how patient feedback was reviewed and used to support improvements to the service.