The Care Quality Commission
  • Doctor
  • GP practice

Whiteladies Medical Group

Overall: Good read more about inspection ratings

Whiteladies Health Centre, Whatley Road, Bristol, Avon, BS8 2PU (0117) 973 1201

Provided and run by:
Whiteladies Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Whiteladies Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Whiteladies Medical Group, you can give feedback on this service.

14 September 2022

During an inspection looking at part of the service

We carried out an announced focused inspection at Whiteladies Medical Group on 14 September 2022. Overall, the practice is rated as Good.

Safe - Good.

Effective – Good.

Well-led – Good

Following our previous inspection on 8 December 2015, the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Whiteladies Medical Group on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach. There were no breaches of regulation at the previous inspection in December 2015, although we identified the service ‘should’ improve on systems for storing and monitoring the emergency equipment.

This inspection looked at three of the five key areas; Safe, Effective and Well Led. The previous ratings of good for Caring and Responsive were carried forward.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • Systems and processes were not always reviewed and risk was not always followed up.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to embed newly implemented elements to systems and processes including risk assessments and medication reviews for patients on high risk drugs.
  • Improve uptake of cervical cancer screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

8 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Whiteladies Medical Group on 8 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • The provider should improve the system for storage at the practice for the emergency medicines.

  • The practice should improve the system for the checks carried out on emergency equipment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice