The Care Quality Commission
  • Doctor
  • GP practice

Archived: Felix House Surgery

Overall: Good read more about inspection ratings

Middleton Lane, Middleton St George, Darlington, County Durham, DL2 1AA (01325) 332022

Provided and run by:
St George's Medical Practice

Important: This service is now registered at a different address - see new profile

All Inspections

7 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Felix House Surgery on 7 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were mainly assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

To monitor the effectiveness of the changes to their procedure for stock checks of controlled drugs.

To monitor the effectiveness of the changes to prescription security arrangements to be in line with national guidance.

To monitor the effectiveness of procedures in place to manage emergency medicines alongside national guidance.

To review the recording of the training log to ensure that mandatory training is up to date for all staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 November 2013

During a routine inspection

We spent time during our visits observing how the practice worked and speaking to the General Practitioner (GP), patients, staff and stakeholders. Patients told us they felt their needs were met by the practice and we saw positive exchanges between patients and staff.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw the general practitioners were following national guidance as well as local Clinical Commissioning Group (CCG) guidelines to make sure they were following best practice.

We saw the practice was up to date with infection control policies and procedures and when we spoke with staff they had a clear understanding how to reduce the risk of cross infection. The surgery was clean and well maintained.

Staff were provided with support, guidance and training to make sure they were able to carry out their role safely and their performance was monitored to maintain the standards.

The provider took steps to make sure they had an effective system to regularly assess and monitor the quality of service that people receive.