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St Georges Surgery Good Also known as Drs Pollock, Buckley, Ashe, Rosbottom and Almond

Inspection Summary


Overall summary & rating

Good

Updated 9 September 2019

We carried out an announced comprehensive follow up inspection at St Georges Surgery on 17 July 2019. We undertook this inspection following an inspection in October 2018. At that time, we rated the service as Requires Improvement. We issued the provider with a requirement notice for a breaches of regulation 19, fit and proper persons and Regulation 17 good governance. The full report from our October 2018 inspection visit can be found here www.cqc.org.uk

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The surgery had made improvements in the way they disseminated patient safety alerts and stored blank prescriptions.
  • Patients received effective care and treatment that met their needs.
  • There were comprehensive quality assurance systems in place that were underpinned by consistent monitoring.
  • Patients commented that staff were caring and professional.
  • Staff were well trained and competent in the delivery of good patient care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Continue to develop the way significant events and incidents are analysed.
  • Continue to develop the way complaints are investigated and responded to.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Updated 9 September 2019

Effective

Good

Updated 9 September 2019

Caring

Good

Updated 9 September 2019

Responsive

Good

Updated 9 September 2019

Well-led

Good

Updated 9 September 2019

Checks on specific services

People with long term conditions

Good

Updated 9 September 2019

Families, children and young people

Good

Updated 9 September 2019

Older people

Good

Updated 9 September 2019

Working age people (including those recently retired and students)

Good

Updated 9 September 2019

People experiencing poor mental health (including people with dementia)

Good

Updated 9 September 2019

People whose circumstances may make them vulnerable

Good

Updated 9 September 2019