Our current view of the service
Updated
18 May 2025
Date of Assessment: 22 July and 24 July 2025. Calder View Surgery is a GP practice which delivers services to approximately 6,100 patients under a contract held with NHS England. The National General Practice Profile states that the practice demographic is 52% White, 43% Asian, 2% Mixed, 2% Other and 1% Black. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We assessed this practice due to the length of time since our last inspection. This was an announced assessment looking at all the quality statements and all key questions. We have rated this service good overall and good for the key questions.
People's experience of the service
Updated
18 May 2025
The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey (2025) and the NHS Friends and Family Test (FFT).
Feedback from the National GP Patient Survey (2025) were above national averages. For outcomes in relation to kindness, compassion and dignity, we found 92% responded positively to the overall experience of the practice (national average 75%), 94% felt the healthcare professional was very good or fairly good at listening to them (national average 87%), 97% had confidence and trust in the healthcare professional they saw or spoke to (national average 93%), 93% felt the healthcare professional was very good or fairly good at treating them with care and concern (national average 86%), 93% felt they were involved as much as they wanted to be in decisions about their care and treatment (national average 91%) and 94% felt the reception and administrative team were helpful (national average 83%). Feedback regarding access showed that 89% responded positively to the overall experience of contacting the practice (national average 70%) and 81% responded positively to how easy it was to contact the practice by phone (national average 53%).
The FFT data collected by the practice for the period September 2024 to June 2025, of which there were 2,053 responses, showed 96% of patients found the practice to be very good or good.
We also invited patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. However, we did not receive any feedback.