• Doctor
  • GP practice

Archived: The Haymarket Health Centre Also known as Haymarket Health Centre

Overall: Good read more about inspection ratings

Haymarket Health Centre, Dunning Street, Tunstall, Stoke On Trent, Staffordshire, ST6 5BE 0300 365 0002

Provided and run by:
The Haymarket Health Centre

Latest inspection summary

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Background to this inspection

Updated 14 January 2022

The Haymarket Health Centre is registered with the Care Quality Commission (CQC) as a partnership provider.

The practice is operated by the GPs of a practice situated approximately four miles away, the Loomer Medical Group. The aim of this group collaboration is to facilitate cross site working. Shared policies and procedures have been implemented enabling staff to access information technology and training facilities at the various practice sites. Loomer Medical Group primary care sector comprises of six sites, providing care to in excess of 26000 patients. The majority of incoming patient calls to the Loomer Medical Group are taken at their call centre.

The Haymarket Health Centre is situated within the NHS Stoke on Trent Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS). This is part of a contract held with NHS England. The practice is part of a wider network of GP practices About Better Care (ABC) Primary Care Network (PCN). They deliver services from two locations:

  • The Haymarket Health Centre, Dunning Street, Tunstall, Stoke-On-Trent, Staffordshire, ST6 5BE.
  • Longton Health Centre, Drayton Road, Longton, Stoke-on-Trent, ST3 1EQ.

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures.

Information published by Public Health England shows that deprivation within the practice population group is in the second lowest decile (two of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is; 9.1% Asian, 87% White, 1.4% Black, 2% Mixed, and 0.5% Other.

The practice registered population is, 12395 patients. The age distribution of the practice population closely mirrors the local and national averages.

There is a team of six male and two female GPs who between them provide cover at both practice sites. The practice has a team of nurses and allied health professionals who provide clinics for long-term condition of use of both the main and the branch locations. The GPs are supported at the practice by a team of reception/administration staff.

The practice staffing comprises:

• One business partner

• Five GP partners (four male and one female)

• Four salaried GPs (two male and two female)

• A locum GP (male)

• A prescribing pharmacist and a pharmacy technician

• Four advanced nurse practitioners, four nurse practitioners, three practice nurses and six health care assistants

• Eight managers

• A team of 32 administrative staff including receptionists and call handlers.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were initially telephone consultations. If the clinical staff need to see a patient face-to-face then the patient is offered a choice of either the main or branch practice locations.

The practice is open each weekday from Monday to Friday 8am to 6pm with the telephones operational until 6.30pm. The practice clinic appointments were available from 9am to 12pm every morning and 2pm to 6pm daily.

All patients registered with Loomer Medical Group practices can access a range of pre-bookable appointments seven days a week at a practice that is within their PCN.

The extended hours include Monday to Friday from 6.30pm to 8pm, Saturdays from 8:45am to 1pm and Sunday and Bank Holidays from 10am to 11am.

Out of hours services patients access by calling NHS 111.

Further details can be found by accessing the practice’s website at: www.loomermedical.co.uk/primary-care/haymarket

Overall inspection

Good

Updated 14 January 2022

We previously carried out an announced comprehensive inspection at The Haymarket Health Centre on 11 January 2017. The overall rating for the practice was inadequate with inadequate for providing safe and well-led services, and requires improvement for providing effective, caring and responsive services. As a result, the service was placed into special measures and we issued a warning notice in relation to a breach in Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014: Good

Governance. We undertook an announced focused inspection on 3 July 2017 to follow up on the warning notice. We found that the provider had met the legal requirements of the warning notice. Following a period of special measures, we carried out an announced comprehensive inspection on 28 September 2017. Overall the practice was rated as good with requires improvement in providing responsive services and taken out of special measures. All of these reports can be found by selecting the ‘all reports’ link for The Haymarket Health Centre on our website at www.cqc.org.uk.

This inspection was an announced desk-based inspection carried out on 4 September 2018 to confirm that the practice had implemented recommendations identified in our previous inspection on 28 September 2017. This report covers our findings in relation to those requirements.

Overall the practice is now rated as good and good for providing responsive services.

Our key findings were as follows:

  • The practice had carried out an extensive analysis of calls made to the practice. Systems and processes to improve patient telephone access to appointments had been established however national data showed that patient satisfaction remained low.
  • Information about the practice’s complaints procedure was readily accessible to patients.

Additional improvements had also been made since our last inspection;

  • There was a system in place to regularly analyse significant events to identify any common trends, maximise learning and help mitigate further errors.
  • Visitors to the practice were briefed on the fire safety procedures and systems were in place to monitor and prevent obstructions to fire doors.

We saw one area of outstanding practice:

  • To support patients who lived in the Longton area to access appointments at the practice’s central access hub on Saturday mornings, the provider had sub-contracted a shuttle coach service, free of charge, for these patients.

In addition the provider should:

  • Consider additional ways of raising patient awareness of the types of appointments available and how patients are signposted to the most effective service to meet their needs.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice