We carried out a review of the data available to us about Kirklands Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kirklands Surgery, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection 08 January 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive/focused inspection at Kirklands Surgery on 29 November 2017.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The practice made reasonable adjustments when patients found it hard to access services. For example, the practice employed a community nurse practitioner who undertook health checks for patients with long term conditions, who were unable to attend appointments at the practice, within their own home.
The practice used a text message system to engage patients with services that helped them to live healthier lives.
The practice offered patients minor surgery during extended hours appointments and held flu clinics on Saturdays for patients who would not be able to attend during the week.
The areas where the provider should make improvements are:
Continue to review processes for identifying patients who are also carers.
Continue to ensure clinical auditing processes evidence positive outcomes for patients.
Chief Inspector of General Practice
We carried out a comprehensive inspection of Kirklands Surgery on 8 January 2015, which is situated at 111 Copner Road, Copner, Portsmouth PO3 5AF.
Overall the practice is rated as good.
Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for all population groups.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should
Chief Inspector of General Practice