You are here

Your Life (Poulton-Le-Fylde) Good

Reports


Inspection carried out on 24 July 2019

During a routine inspection

About the service

YourLife (Poulton-Le-Fylde) provides care to people living in their own apartments within Crocus Court. People lived independently in individual apartments for over 70’s. As well as the apartments, the building has communal areas for socialising, and a bistro. Staff were on-site 24 hours a day to provide support if needed. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were four people receiving personal care when we inspected.

People’s experience of using this service and what we found

People were safe and protected from abuse because staff assessed and managed risk. Not everyone needed personal care. Enough staff were available to meet people’s support needs. Staff were recruited safely. People received their medicines as they needed. Staff practised good infection control.

Staff had been appropriately trained and supported and had the skills, knowledge and experience to provide good care. People had support as needed with their dietary needs. Staff helped people to attend healthcare appointments to assist their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff provided care that met people’s diverse needs and preferences. People received good care and were treated with consideration and respect. They were involved in planning their care and making decisions.

Staff communicated with people effectively and had the skills to support people who had difficulties with communication. People were involved in a range of activities, independently or arranged by the service. Staff supported people to air any concerns. People felt these were dealt effectively. Staff were able to support people when at the end of life, to have a comfortable, pain free and peaceful end.

People said they were asked for their views and these were taken into account when planning care or changes in the service. Staff worked in partnership with other services and organisations to make sure they followed good practice and people in their care were safe. They also engaged with the local community to raise awareness of the service. Senior managers used a variety of methods to check the quality of the service and develop good practice. They were aware of, had informed CQC and were managing staff issues in the service when we inspected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 30/07/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.