Updated 13 October 2022
We undertook a desk based review of Feelgood Dental on 5 October 2022. This review was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was undertaken by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of Feelgood Dental on 3 February 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Feelgood Dental on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this review we asked:
• Is it well-led
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 3 February 2022.
Background
The provider has six practices and this report is about Feelgood Dental Practice.
This practice is in the London Borough of Hillingdon and provides NHS and private dental care and treatment for adults and children. There is level access to the practice for people who use wheelchairs and those with pushchairs. Metered car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with additional needs.
The dental team includes 7 dentists, 5 dental nurses, 1 trainee dental nurse and 1 dental hygienist. The clinical team are supported by 3 receptionists and a practice manager. The practice has 4 treatment rooms.
During the inspection we spoke with the principal dentist, the practice manager and the compliance manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
8.30am to 5.30pm on Mondays, Wednesdays and Fridays
8.30am to 8pm on Tuesdays and Thursdays
8.30am to 1pm on Saturdays
8.30am to 4pm on Sundays.