• Doctor
  • GP practice

Archived: Percy Street

Overall: Good read more about inspection ratings

Tynemouth, North Tyneside, NE30 4HD (0191) 257 0223

Provided and run by:
Priory Medical Group

All Inspections

10 December 2015

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced inspection of this practice on 5 March 2015. Breaches of legal requirements were found. After the comprehensive inspection the practice wrote to us to say what they would do to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:

  • Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, which corresponds to Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014;

  • Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, which corresponds to Regulation 12 (2) (h) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Priory Medical Group on our website at www.cqc.org.uk.

Our key findings were as follows:

  • The practice had addressed all of the issues identified during the previous inspection.

  • Action had been taken to improve the management of medicines and infection control arrangements.

  • Appropriate recruitment checks had been carried out for staff and there were arrangements in place to ensure the GPs and nurses were registered with the relevant professional bodies.

  • Infection control and health and safety audits had been carried out; action had then been taken to address any issues arising.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

05/03/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Percy Street on 5 March 2015.

Overall, we rated the practice as ‘requires improvement’. Specifically, we found the practice required improvement for providing safe and well led services but was good for providing effective, caring and responsive services.

Our key findings were as follows:

  • Feedback from patients was generally positive; they told us staff treated them with respect and kindness;
  • Most patients reported good access to the practice, with urgent appointments available the same day;
  • Patients we spoke with told us they felt they had sufficient time during their appointment;
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance;
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, reviewed and addressed;
  • There was a clear leadership structure and staff felt supported by the management team. The practice actively sought feedback from patients;
  • The practice did not have good infection control arrangements;
  • Some out of date medicines were found at each of the three surgeries.

There were areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • ensure relevant checks are carried out on staff, in relation to recruitment of new staff and existing staff’s professional registrations;
  • ensure patients’ specimens are not stored alongside medicines and undertake a risk, assessment for the presence of legionella (a type of bacteria found in the environment which can contaminate water systems in buildings).

In addition the provider should:

  • take action to ensure medicines are in date and the cold chain for storage of medicines requiring refrigeration is not broken
  • carry out a risk assessment to determine whether the practice should have defibrillators available at each surgery;
  • put appropriate arrangements in place to ensure medical consumables, such as single use needles and syringes are in date;
  • clarify arrangements for managing the care of patients with long-term conditions who had not attended review appointments;
  • review systems for assessing and monitoring the quality of the service provision and take steps to ensure risks are managed appropriately.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice