The Care Quality Commission
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  • GP practice

Archived: The Maytrees Practice

Overall: Good read more about inspection ratings

Eastville Health Centre, East Park, Eastville, Bristol, BS5 6YA (0117) 951 0042

Provided and run by:
The Maytrees Practice

Important: This service is now registered at a different address - see new profile

All Inspections

16 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out our inspection on 16th December 2014. We inspected The Maytrees Practice as part of our new comprehensive inspection programme.

Overall we found the practice is rated as good. We saw examples of a safe, effective, caring, responsive and well led practice. Patients reported high levels of satisfaction with the practice during our inspection and this was reflected in the comment cards we also received.

Our key findings were as follows:

  • Patients were able to access urgent appointments, these were bookable on the day and less urgent appointments could be booked in advance. There was an online booking system available to patients.
  • Patients were generally able to see a named GP of their choice for the majority of appointments.
  • There were systems in place which ensured patient safety and prompt referrals to other services to ensure patients health was maintained or improved.
  • The practice had systems in place which ensured a hygienic environment was maintained.
  • Patients were treated with dignity and respect by a staff team who understood patients’ needs. A translation service was available one day a week to help meet the needs of the local population.
  • Communication within the practice and to other services outside the practice was effective.
  • The leadership of the management team ensured staff were informed and supported to deliver safe and effective care to patients.

We saw several areas of outstanding practice including:

  • One of the practices GPs provided primary care services to 35 patients in a local hospital which specialises in the management and treatment of patients with acute and complex mental health problems.
  • The practice had access to a link worker translation service one day a week and provided additional access to this service for patients where family members were not deemed suitable to support the patient. The practice also made daily use of the telephone translation service to assist with patient communication.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

19 November 2013

During a routine inspection

We visited the May Trees Practice based in the Eastville Medical Practice. We spoke with four patients and sought feedback from two care providers where the people living in their service were registered with the practice. We spoke with the practice manager, two GPs, a practice nurse, a member of the reception staff and administration staff.

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Most of the patients were satisfied with the care and treatment they received and told us they were treated with respect. Comments from patients included 'I was recommended this surgery by a friend, the service has been excellent, all the staff are professional, cannot fault them', 'the GPs explain things to me clearly', 'it is alright here, the GPs do their best' and 'it is ok here, it is local to me and that is important to me'. One person told us 'some doctors are better than others, I sometimes feel rushed and that I am wasting the GP's time, the nursing and reception staff have been excellent'.

All staff had completed training and were knowledgeable in safeguarding of vulnerable adults and the protection of children.

There were effective recruitment and selection processes in place. This ensured that patients were treated by suitably qualified staff.

The provider had systems in place for monitoring the quality of the service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received.